How to cut spectacle order turnaround time in your dispensary

Ask a patient what frustrates them about getting glasses and you will usually hear the same thing: not knowing when their order will be ready. Ask the practice, and you will often find the order is not actually late, no one can simply see where it is.

Find the quiet delays

Most of the wasted time hides in the handovers, prescription to quote, quote to order, order to lab, lab to collection. Every time that handover relies on someone remembering, it can stall for a day without anyone noticing.

Make every order visible

• Give every order a single live status, from received to ready for collection.
• Let the system notify the patient automatically when their order is ready.
• Keep the dispensary, the lab and the front desk looking at the same record.

None of this speeds up the lens grinding itself. What it removes is the dead time around it, and that is usually where the days actually go.

See how Optivance fits the way your practice already runs.